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Homescreen > Money Back Guarantee and Returns Policy
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Money-Back Guarantee and Returns Policy
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Symphony Medical Supply stands behind every product you purchase 100%. If you are not satisfied, you may return the product for a complete no questions asked refund. After we have received and inspected the returned product, we will make a refund according to the original purchase method used. All items must be returned to us within 30 days of the purchase date in thier original packaging. We cannot accept the return of any broken, damaged, opened bags and/or packages. We do not accept return of an item that has been used unless it is determined defective and covered under manufacturer warranty.You (the purchaser) are also responsible for the shipping charges to return the product to us (Shipping charges also apply when refusing the package upon UPS attempting delivery). Restocking fees may also be incurred. Please call our toll-free # for a return authorization.
If you receive merchandise damaged from UPS please call us ASAP (within 4 days of your delivery). We will replace any damaged merchandise or refund that portion of your order.
Applies to Incontinence Supplies and any other free shipping products only:
A 10% re-stocking fee applies and will be deducted from your refund total.
Thank you.
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